{"id":913592767,"date":"2025-10-14T18:26:47","date_gmt":"2025-10-14T18:26:47","guid":{"rendered":"https:\/\/winmedia.fr\/?page_id=913592767"},"modified":"2026-04-06T13:12:09","modified_gmt":"2026-04-06T13:12:09","slug":"help","status":"publish","type":"page","link":"https:\/\/winmedia.fr\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-fflykdw3j-50dd64311c3a46bc6ae29f1e330010e4 entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap fullsize'  >\n<div class='flex_cell av-1537hf0zj-cc12606392c96543f132ef208c01ec2f av-gridrow-cell av_one_third no_margin  avia-builder-el-1  el_before_av_cell_two_third  avia-builder-el-first '  ><div class='flex_cell_inner'><div class='flex_column_table av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e\">\n.flex_column.av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e{\nborder-radius:0 0 15px 15px;\npadding:40px 15px 10px 15px;\nbackground-color:#3ca4dc;\n}\n<\/style>\n<div  class='flex_column av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e av_one_full  avia-builder-el-2  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-bottom  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mgpma86j-209f5cc5d5967e2c62eb7bfddd5ea7ea\">\n#top .av-special-heading.av-mgpma86j-209f5cc5d5967e2c62eb7bfddd5ea7ea{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mgpma86j-209f5cc5d5967e2c62eb7bfddd5ea7ea .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mgpma86j-209f5cc5d5967e2c62eb7bfddd5ea7ea .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mgpma86j-209f5cc5d5967e2c62eb7bfddd5ea7ea av-special-heading-h1 blockquote modern-quote  avia-builder-el-3  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Help<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/div><\/div><div class='flex_cell av-abo9cxzun-aefed3976e67e377d90a2a60c7c5c7e7 av-gridrow-cell av_two_third no_margin  avia-builder-el-4  el_after_av_cell_one_third  avia-builder-el-last '  ><div class='flex_cell_inner'><div  class='flex_column av-98fkp-0abc24b64cf18e2bbdcdf6c3dfc96b3e av_one_full  avia-builder-el-5  avia-builder-el-no-sibling  first flex_column_div  '     ><p><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mnn7llld-8fcf709d686133ae14db8672d9fca0df\">\n.avia-image-container.av-mnn7llld-8fcf709d686133ae14db8672d9fca0df img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mnn7llld-8fcf709d686133ae14db8672d9fca0df .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  id=\"ronds\"  class='avia-image-container av-mnn7llld-8fcf709d686133ae14db8672d9fca0df av-styling- avia-align-center  avia-builder-el-7  el_after_av_image  avia-builder-el-last '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-913594219 avia-img-lazy-loading-not-913594219 avia_image ' src=\"https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center.jpg\" alt='' title='help center'  height=\"573\" width=\"1000\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center.jpg 1000w, https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center-300x172.jpg 300w, https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center-768x440.jpg 768w, https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center-705x404.jpg 705w, https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center-24x14.jpg 24w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/div><\/div><\/div><\/p><\/div>\n<\/div><\/div><\/div><div id='supports'  class='avia-section av-6dwu1-18c55f4be2d554ea063488c35ff18332 main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_layout_row  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-913592767'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1gz5p-1a7e64223e62fb9c2558a159846a6c92\">\n.flex_column.av-1gz5p-1a7e64223e62fb9c2558a159846a6c92{\nborder-radius:30px 30px 30px 30px;\npadding:30px 30px 30px 30px;\nbackground-color:#f7f7f7;\nbackground:linear-gradient( to top, #f7f7f7, #eeeeee );\n}\n<\/style>\n<div  class='flex_column av-1gz5p-1a7e64223e62fb9c2558a159846a6c92 av_one_full  avia-builder-el-9  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mgm7iolz-ee28bb90cfd19d2e8d17555a22d535ab\">\n#top .av_textblock_section.av-mgm7iolz-ee28bb90cfd19d2e8d17555a22d535ab .avia_textblock{\ncolumn-count:2;\n}\n<\/style>\n<section  class='av_textblock_section av-mgm7iolz-ee28bb90cfd19d2e8d17555a22d535ab '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_multi_colums'  itemprop=\"text\" ><p>Our commitment to your success and growth is at the core of our dedicated service, operating internationally to meet your needs.<\/p>\n<p>Whether you require assistance during office hours or beyond, our hotline is available 24\/7. Our team is here to support you :<\/p>\n<ul>\n<li>Win-Latino : +54 11 59 84 2536<\/li>\n<li><span class=\"s1\">Win-Europe : +33 494 101 102<\/span><\/li>\n<li>Win-America : +1 418 478-1056<\/li>\n<li>Win-Africa : +27 105 008 542<\/li>\n<li>Win-Asia : +65 31 65 2253<\/li>\n<\/ul>\n<p>To ensure optimal availability, we have established two support centers strategically located in France and Canada. This positioning enables us to respond promptly to your requests and provide efficient assistance, taking into account the various time zones of our clients worldwide. Our international presence strengthens our ability to understand and address the specific challenges in your industry and region.<\/p>\n<p>In order to customize our support based on your unique requirements, we offer a range of Service Level Agreements (SLAs degree). These contracts allow you to choose the level of assistance that best suits your needs, ensuring an optimal customer experience.<\/p>\n<p>To set up the most suitable contract for your business, feel free to contact your area representative. They will guide you through the available options and help you choose those that maximize value for your organization.<\/p>\n<p>Customer satisfaction is a priority for us, and our dedicated team works tirelessly to provide support that meets your expectations, wherever you are in the world, at any time. We are here to support your success and contribute to the continuous growth of your business.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5qbw9omms-01272879613d164fe7b4d235397d87c9\">\n.flex_column.av-5qbw9omms-01272879613d164fe7b4d235397d87c9{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-5qbw9omms-01272879613d164fe7b4d235397d87c9 av_one_third  avia-builder-el-11  el_after_av_one_full  el_before_av_two_third  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mgpmj2is-710c89073fa5ac52ff4b8d3508964206\">\n#top .av-special-heading.av-mgpmj2is-710c89073fa5ac52ff4b8d3508964206{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mgpmj2is-710c89073fa5ac52ff4b8d3508964206 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mgpmj2is-710c89073fa5ac52ff4b8d3508964206 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mgpmj2is-710c89073fa5ac52ff4b8d3508964206 av-special-heading-h2  avia-builder-el-12  avia-builder-el-no-sibling '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Create a Ticket<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-clsghspmn-205b7f3b2bbd4999e4bf43252c3ad7d8\">\n.flex_column.av-clsghspmn-205b7f3b2bbd4999e4bf43252c3ad7d8{\npadding:30px 30px 30px 30px;\nbackground-color:#ffffff;\nbackground:linear-gradient( to top, #ffffff, #eeeeee );\n}\n<\/style>\n<div  class='flex_column av-clsghspmn-205b7f3b2bbd4999e4bf43252c3ad7d8 av_two_third  avia-builder-el-13  el_after_av_one_third  avia-builder-el-last  flex_column_div  column-top-margin'     ><form action=\"https:\/\/winmedia.fr\/en\/help\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-14  avia-builder-el-no-sibling   \" data-avia-form-id=\"1\" data-avia-redirect=''  aria-label='Contact Form' ><h3 class=''>Send us mail<\/h3><fieldset><p class='  first_form  form_element form_element_half' id='element_avia_1_1'><label for=\"avia_1_1\">Customer Number<\/label> <input name=\"avia_1_1\" class=\"text_input \" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_2_1'><label for=\"avia_2_1\">Company <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_3_1'><label for=\"avia_3_1\">Country <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_4_1'><label for=\"avia_4_1\">Name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_4_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_4_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_5_1'><label for=\"avia_5_1\">Mail <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_5_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_5_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_6_1'><label for=\"avia_6_1\">Tel - International (+1 xxx ..) <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_6_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_6_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_7_1'><label for=\"avia_7_1\">Software <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_7_1\" class=\"select is_empty\" id=\"avia_7_1\"><option   value='WinMedia'>WinMedia<\/option><option   value='WinSales'>WinSales<\/option><option   value='WinMam'>WinMam<\/option><option   value='WinLogger'>WinLogger<\/option><\/select><\/p><p class='  form_element form_element_half' id='element_avia_8_1'><label for=\"avia_8_1\">Gender <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_8_1\" class=\"select is_empty\" id=\"avia_8_1\"><option   value='Computer'>Computer<\/option><option   value='Sound Cars'>Sound Cars<\/option><option   value='Video Card'>Video Card<\/option><option   value='Database'>Database<\/option><option   value='Library'>Library<\/option><option   value='Production'>Production<\/option><option   value='Music'>Music<\/option><option   value='Ads'>Ads<\/option><option   value='Tranfer'>Tranfer<\/option><option   value='On-Air'>On-Air<\/option><option   value='Cartridge'>Cartridge<\/option><option   value='Timeline'>Timeline<\/option><option   value='Logger'>Logger<\/option><option   value='Workflow'>Workflow<\/option><\/select><\/p><p class='  first_form  form_element form_element_half' id='element_avia_9_1'><label for=\"avia_9_1\">Time Slot <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_9_1\" class=\"select is_empty\" id=\"avia_9_1\"><option   value='9AM'>9AM<\/option><option   value='10AM'>10AM<\/option><option   value='11AM'>11AM<\/option><option   value='12AM'>12AM<\/option><option   value='1PM'>1PM<\/option><option   value='2PM'>2PM<\/option><option   value='3PM'>3PM<\/option><option   value='4PM'>4PM<\/option><option   value='5PM'>5PM<\/option><\/select><\/p><p class='  form_element form_element_half' id='element_avia_10_1'><label for=\"avia_10_1\">Priority <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_10_1\" class=\"select is_empty\" id=\"avia_10_1\"><option   value='Low'>Low<\/option><option   value='Medium'>Medium<\/option><option   value='High'>High<\/option><option   value='Urgent'>Urgent<\/option><\/select><\/p><p class='  first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_11_1'><label for=\"avia_11_1\" class=\"textare_label hidden textare_label_avia_11_1\">Problem Description<\/label><textarea  name=\"avia_11_1\" class=\"text_area \" cols=\"40\" rows=\"7\" id=\"avia_11_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_12_1\" class=\"hidden \" id=\"avia_12_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Send\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":913594219,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-913592767","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/winmedia.fr\/en\/wp-json\/wp\/v2\/pages\/913592767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/winmedia.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/winmedia.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/winmedia.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/winmedia.fr\/en\/wp-json\/wp\/v2\/comments?post=913592767"}],"version-history":[{"count":13,"href":"https:\/\/winmedia.fr\/en\/wp-json\/wp\/v2\/pages\/913592767\/revisions"}],"predecessor-version":[{"id":913594223,"href":"https:\/\/winmedia.fr\/en\/wp-json\/wp\/v2\/pages\/913592767\/revisions\/913594223"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/winmedia.fr\/en\/wp-json\/wp\/v2\/media\/913594219"}],"wp:attachment":[{"href":"https:\/\/winmedia.fr\/en\/wp-json\/wp\/v2\/media?parent=913592767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}