{"id":913593160,"date":"2025-10-14T18:26:47","date_gmt":"2025-10-14T18:26:47","guid":{"rendered":"https:\/\/winmedia.fr\/ayuda\/"},"modified":"2026-04-06T15:10:07","modified_gmt":"2026-04-06T15:10:07","slug":"ayuda","status":"publish","type":"page","link":"https:\/\/winmedia.fr\/es\/ayuda\/","title":{"rendered":"Ayuda"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-fflykdw3j-50dd64311c3a46bc6ae29f1e330010e4 entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap fullsize'  >\n<div class='flex_cell av-1537hf0zj-cc12606392c96543f132ef208c01ec2f av-gridrow-cell av_one_third no_margin  avia-builder-el-1  el_before_av_cell_two_third  avia-builder-el-first '  ><div class='flex_cell_inner'><div class='flex_column_table av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e\">\n.flex_column.av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e{\nborder-radius:0 0 15px 15px;\npadding:40px 15px 10px 15px;\nbackground-color:#3ca4dc;\n}\n<\/style>\n<div  class='flex_column av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e av_one_full  avia-builder-el-2  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-bottom  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mgpma86j-ba914957061a35284d7b4c0ce10814be\">\n#top .av-special-heading.av-mgpma86j-ba914957061a35284d7b4c0ce10814be{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mgpma86j-ba914957061a35284d7b4c0ce10814be .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mgpma86j-ba914957061a35284d7b4c0ce10814be .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mgpma86j-ba914957061a35284d7b4c0ce10814be av-special-heading-h1 blockquote modern-quote  avia-builder-el-3  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Ayuda<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/div><\/div><div class='flex_cell av-abo9cxzun-aefed3976e67e377d90a2a60c7c5c7e7 av-gridrow-cell av_two_third no_margin  avia-builder-el-4  el_after_av_cell_one_third  avia-builder-el-last '  ><div class='flex_cell_inner'><div  class='flex_column av-98fkp-0abc24b64cf18e2bbdcdf6c3dfc96b3e av_one_full  avia-builder-el-5  avia-builder-el-no-sibling  first flex_column_div  '     ><p><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mnn7llld-8ab0bc6a5d0f5d954e6806db291bf02a\">\n.avia-image-container.av-mnn7llld-8ab0bc6a5d0f5d954e6806db291bf02a img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mnn7llld-8ab0bc6a5d0f5d954e6806db291bf02a .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  id=\"ronds\"  class='avia-image-container av-mnn7llld-8ab0bc6a5d0f5d954e6806db291bf02a av-styling- avia-align-center  avia-builder-el-7  el_after_av_image  avia-builder-el-last '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-913594221 avia-img-lazy-loading-not-913594221 avia_image ' src=\"https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center.jpg\" alt='' title='help center'  height=\"573\" width=\"1000\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center.jpg 1000w, https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center-300x172.jpg 300w, https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center-768x440.jpg 768w, https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center-705x404.jpg 705w, https:\/\/winmedia.fr\/wp-content\/uploads\/2026\/04\/help-center-24x14.jpg 24w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/div><\/div><\/div><\/p><\/div>\n<\/div><\/div><\/div><div id='supports'  class='avia-section av-6dwu1-18c55f4be2d554ea063488c35ff18332 main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_layout_row  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-913593160'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1gz5p-1a7e64223e62fb9c2558a159846a6c92\">\n.flex_column.av-1gz5p-1a7e64223e62fb9c2558a159846a6c92{\nborder-radius:30px 30px 30px 30px;\npadding:30px 30px 30px 30px;\nbackground-color:#f7f7f7;\nbackground:linear-gradient( to top, #f7f7f7, #eeeeee );\n}\n<\/style>\n<div  class='flex_column av-1gz5p-1a7e64223e62fb9c2558a159846a6c92 av_one_full  avia-builder-el-9  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mgm7iolz-ee28bb90cfd19d2e8d17555a22d535ab\">\n#top .av_textblock_section.av-mgm7iolz-ee28bb90cfd19d2e8d17555a22d535ab .avia_textblock{\ncolumn-count:2;\n}\n<\/style>\n<section  class='av_textblock_section av-mgm7iolz-ee28bb90cfd19d2e8d17555a22d535ab '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_multi_colums'  itemprop=\"text\" ><p>Nuestro compromiso con su \u00e9xito y crecimiento es el n\u00facleo de nuestro servicio especializado, que opera a nivel internacional para satisfacer sus necesidades.<\/p>\n<p>Tanto si necesita asistencia durante el horario de oficina como fuera de \u00e9l, nuestra l\u00ednea directa est\u00e1 disponible las 24 horas del d\u00eda, los 7 d\u00edas de la semana. Our team is here to support you :<\/p>\n<ul>\n<li>Win-Latino : +54 11 59 84 2536<\/li>\n<li><span class=\"s1\">Win-Europe : +33 494 101 102<\/span><\/li>\n<li>Win-America : +1 418 478-1056<\/li>\n<li>Win-Africa : +27 105 008 542<\/li>\n<li>Win-Asia : +65 31 65 2253<\/li>\n<\/ul>\n<p>Para garantizar una disponibilidad \u00f3ptima, hemos establecido dos centros de soporte ubicados estrat\u00e9gicamente en Francia y Canad\u00e1. Este posicionamiento nos permite responder r\u00e1pidamente a sus solicitudes y proporcionar una asistencia eficiente, teniendo en cuenta las diferentes zonas horarias de nuestros clientes en todo el mundo. Nuestra presencia internacional refuerza nuestra capacidad para comprender y abordar los desaf\u00edos espec\u00edficos de su sector y regi\u00f3n.<\/p>\n<p>Con el fin de personalizar nuestro soporte en funci\u00f3n de sus requisitos particulares, ofrecemos una gama de Acuerdos de Nivel de Servicio (SLA). Estos contratos le permiten elegir el nivel de asistencia que mejor se adapte a sus necesidades, garantizando una experiencia \u00f3ptima para el cliente.<\/p>\n<p>Para establecer el contrato m\u00e1s adecuado para su negocio, no dude en ponerse en contacto con su representante de zona. Ellos le guiar\u00e1n a trav\u00e9s de las opciones disponibles y le ayudar\u00e1n a elegir aquellas que maximicen el valor para su organizaci\u00f3n.<\/p>\n<p>La satisfacci\u00f3n del cliente es una prioridad para nosotros, y nuestro equipo especializado trabaja incansablemente para proporcionar un soporte que cumpla con sus expectativas, est\u00e9 donde est\u00e9 en el mundo, en cualquier momento. Estamos aqu\u00ed para apoyar su \u00e9xito y contribuir al crecimiento continuo de su negocio.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5qbw9omms-01272879613d164fe7b4d235397d87c9\">\n.flex_column.av-5qbw9omms-01272879613d164fe7b4d235397d87c9{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-5qbw9omms-01272879613d164fe7b4d235397d87c9 av_one_third  avia-builder-el-11  el_after_av_one_full  el_before_av_two_third  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mgpmj2is-737b8e1d69a036cae39c5851b5d3ce13\">\n#top .av-special-heading.av-mgpmj2is-737b8e1d69a036cae39c5851b5d3ce13{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mgpmj2is-737b8e1d69a036cae39c5851b5d3ce13 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mgpmj2is-737b8e1d69a036cae39c5851b5d3ce13 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mgpmj2is-737b8e1d69a036cae39c5851b5d3ce13 av-special-heading-h2  avia-builder-el-12  avia-builder-el-no-sibling '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Crear un ticket<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-clsghspmn-205b7f3b2bbd4999e4bf43252c3ad7d8\">\n.flex_column.av-clsghspmn-205b7f3b2bbd4999e4bf43252c3ad7d8{\npadding:30px 30px 30px 30px;\nbackground-color:#ffffff;\nbackground:linear-gradient( to top, #ffffff, #eeeeee );\n}\n<\/style>\n<div  class='flex_column av-clsghspmn-205b7f3b2bbd4999e4bf43252c3ad7d8 av_two_third  avia-builder-el-13  el_after_av_one_third  avia-builder-el-last  flex_column_div  column-top-margin'     ><form action=\"https:\/\/winmedia.fr\/es\/ayuda\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-14  avia-builder-el-no-sibling   \" data-avia-form-id=\"1\" data-avia-redirect=''  aria-label='Contact Form' ><h3 class=''>Env\u00edenos un correo electr\u00f3nico<\/h3><fieldset><p class='  first_form  form_element form_element_half' id='element_avia_1_1'><label for=\"avia_1_1\">N\u00famero de cliente<\/label> <input name=\"avia_1_1\" class=\"text_input \" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_2_1'><label for=\"avia_2_1\">Empresa <abbr class=\"required\" title=\"requerido\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_3_1'><label for=\"avia_3_1\">Pa\u00eds <abbr class=\"required\" title=\"requerido\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_4_1'><label for=\"avia_4_1\">Nombre <abbr class=\"required\" title=\"requerido\">*<\/abbr><\/label> <input name=\"avia_4_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_4_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_5_1'><label for=\"avia_5_1\">Correo electr\u00f3nico <abbr class=\"required\" title=\"requerido\">*<\/abbr><\/label> <input name=\"avia_5_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_5_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_6_1'><label for=\"avia_6_1\">Tel\u00e9fono - Internacional (+1 xxx ..) <abbr class=\"required\" title=\"requerido\">*<\/abbr><\/label> <input name=\"avia_6_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_6_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_7_1'><label for=\"avia_7_1\">Software <abbr class=\"required\" title=\"requerido\">*<\/abbr><\/label><select  name=\"avia_7_1\" class=\"select is_empty\" id=\"avia_7_1\"><option   value='WinMedia'>WinMedia<\/option><option   value='WinSales'>WinSales<\/option><option   value='WinMam'>WinMam<\/option><option   value='WinLogger'>WinLogger<\/option><\/select><\/p><p class='  form_element form_element_half' id='element_avia_8_1'><label for=\"avia_8_1\">G\u00e9nero <abbr class=\"required\" title=\"requerido\">*<\/abbr><\/label><select  name=\"avia_8_1\" class=\"select is_empty\" id=\"avia_8_1\"><option   value='Ordenador'>Ordenador<\/option><option   value='tarjetas de sonido'>tarjetas de sonido<\/option><option   value='tarjeta de v\u00eddeo'>tarjeta de v\u00eddeo<\/option><option   value='base de datos'>base de datos<\/option><option   value='biblioteca'>biblioteca<\/option><option   value='producci\u00f3n'>producci\u00f3n<\/option><option   value='m\u00fasica'>m\u00fasica<\/option><option   value='anuncios'>anuncios<\/option><option   value='transferencia'>transferencia<\/option><option   value='en antena'>en antena<\/option><option   value='cartucho'>cartucho<\/option><option   value='l\u00ednea de tiempo'>l\u00ednea de tiempo<\/option><option   value='logger'>logger<\/option><option   value='flujo de trabajo'>flujo de trabajo<\/option><\/select><\/p><p class='  first_form  form_element form_element_half' id='element_avia_9_1'><label for=\"avia_9_1\">Franja horaria <abbr class=\"required\" title=\"requerido\">*<\/abbr><\/label><select  name=\"avia_9_1\" class=\"select is_empty\" id=\"avia_9_1\"><option   value='9AM'>9AM<\/option><option   value='10AM'>10AM<\/option><option   value='11AM'>11AM<\/option><option   value='12AM'>12AM<\/option><option   value='1PM'>1PM<\/option><option   value='2PM'>2PM<\/option><option   value='3PM'>3PM<\/option><option   value='4PM'>4PM<\/option><option   value='5PM'>5PM<\/option><\/select><\/p><p class='  form_element form_element_half' id='element_avia_10_1'><label for=\"avia_10_1\">Prioridad <abbr class=\"required\" title=\"requerido\">*<\/abbr><\/label><select  name=\"avia_10_1\" class=\"select is_empty\" id=\"avia_10_1\"><option   value='Baja'>Baja<\/option><option   value='Media'>Media<\/option><option   value='alta'>alta<\/option><option   value='urgente'>urgente<\/option><\/select><\/p><p class='  first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_11_1'><label for=\"avia_11_1\" class=\"textare_label hidden textare_label_avia_11_1\">Descripci\u00f3n del problema<\/label><textarea  name=\"avia_11_1\" class=\"text_area \" cols=\"40\" rows=\"7\" id=\"avia_11_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_12_1\" class=\"hidden \" id=\"avia_12_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Enviar\" class=\"button\"  data-sending-label=\"Enviando\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":913594221,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-913593160","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/winmedia.fr\/es\/wp-json\/wp\/v2\/pages\/913593160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/winmedia.fr\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/winmedia.fr\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/winmedia.fr\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/winmedia.fr\/es\/wp-json\/wp\/v2\/comments?post=913593160"}],"version-history":[{"count":11,"href":"https:\/\/winmedia.fr\/es\/wp-json\/wp\/v2\/pages\/913593160\/revisions"}],"predecessor-version":[{"id":913594384,"href":"https:\/\/winmedia.fr\/es\/wp-json\/wp\/v2\/pages\/913593160\/revisions\/913594384"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/winmedia.fr\/es\/wp-json\/wp\/v2\/media\/913594221"}],"wp:attachment":[{"href":"https:\/\/winmedia.fr\/es\/wp-json\/wp\/v2\/media?parent=913593160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}